padající aplikace Mail

[sejky007]

Na Macu používám macOS Big Sur a aplikaci Mail, kde mám Exchange účet a IMAP účet. Mail aplikace bohužel neustále padá. Zapnutí Mail, který spadne do 20 vteřin po otevření a takto znovu a znovu. Zkoušel jsem to řešit s podporou Applu, ale jejich odpověď je pouze chybně konfigurovaný Exchange server což je nesmysl. Ostatní klienti na Macu fungují, ale zase extrémně vytěžují procesor a baterii - když jsem se na to ptal Applu tak mi řekli nepoužívejte Outlook, ale naši aplikaci Mail. Mail ale nedokážu rozchodit.

Dokázal bych někdo přečíst ten log co tomu vadí? Podle mě to bude nějaká mailová zpráva ve schránce, která ten pád způsobí. Log jsem zde v příspěvku zkrátil z důvodu jeho velikosti.

Process: Mail [18799]
Path: /System/Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 14.0 (3654.60.0.2.21)
Build Info: Mail_App-3654060000002021~2
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Mail [18799]
User ID: 501

Date/Time: 2021-08-07 11:16:30.883 +0200
OS Version: macOS 11.2.3 (20D91)
Report Version: 12
Bridge OS Version: 5.2 (18P4347)
Anonymous UUID: 6C62DBB3-F872-6006-9DAD-266C6818149B

Sleep/Wake UUID: 66FA16DB-3758-4F78-9D6C-35B4D3422C9B

Time Awake Since Boot: 180000 seconds
Time Since Wake: 15000 seconds

System Integrity Protection: enabled

Crashed Thread: 22 Dispatch queue: MFEWSNetworkTaskHandler queue (QOS: BACKGROUND)

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY



External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 189005
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=866.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=866.2M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG backing stores 3240K 6
CG image 35.6M 241
CG raster data 152K 15
CoreAnimation 8056K 618
CoreData 132K 2
CoreData Object IDs 4100K 2
CoreGraphics 12K 2
CoreUI image data 1872K 19
Foundation 4576K 4
IOKit 7940K 1
Kernel Alloc Once 8K 1
MALLOC 464.8M 274
MALLOC guard page 48K 11
MALLOC_NANO (reserved) 256.0M 1 reserved VM address space (unallocated)
SQLite page cache 10.1M 161
STACK GUARD 56.1M 26
Stack 21.2M 26
VM_ALLOCATE 34.2M 54
WebKit Malloc 19.6M 24
__CTF 759 1
__DATA 26.7M 664
__DATA_CONST 42.4M 457
__DATA_DIRTY 2843K 339
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 489.9M 22
__OBJC_RO 60.5M 1
__OBJC_RW 2449K 2
__TEXT 536.3M 661
__UNICODE 588K 1
libnetwork 5760K 32
mapped file 287.0M 61
shared memory 44K 5
=========== ======= =======
TOTAL 2.3G 3740
TOTAL, minus reserved VM space 2.1G 3740

Model: MacBookPro15,2, BootROM 1554.80.3.0.0 (iBridge: 18.16.14347.0.0,0), 4 processors, Quad-Core Intel Core i7, 2,7 GHz, 16 GB, SMC
Graphics: kHW_IntelIrisGraphics655Item, Intel Iris Plus Graphics 655, spdisplays_builtin
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, LPDDR3, 2133 MHz, Micron, -
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, LPDDR3, 2133 MHz, Micron, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Sep 11 2020 16:57:49 version 9.30.440.2.32.5.61 FWID 01-129bddb
Bluetooth: Version 8.0.3d9, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: Apple T2 Bus
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.4
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.4

[likethis]

Z toho logu "OS Version: macOS 11.2.3 (20D91)"

Nechcete začít nejprve cestou nejmenšího odporu, tedy že byste si zkusil aspoň updatovat ten "Bug Sur" na aktuální verzi? Už je 11.5.1 a to je stále taková polo-beta, takže ta raná alfa někde z února nebo března co tam máte, může být klidně ten problém.

[sejky007]

To je určitě dobrý point. Díky za to. Aktualizace provedena, stav bohužel stejný.

Process: Mail [1728]
Path: /System/Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 14.0 (3654.120.0.1.13)
Build Info: Mail_App-3654120000001013~58
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Mail [1728]
User ID: 501

Date/Time: 2021-08-08 17:26:04.396 +0200
OS Version: macOS 11.5.1 (20G80)
Report Version: 12
Bridge OS Version: 5.5 (18P4759a)
Anonymous UUID: 6C62DBB3-F872-6006-9DAD-266C6818149B


Time Awake Since Boot: 870 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Dispatch queue: MFEWSNetworkTaskHandler queue (QOS: BACKGROUND)

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
dyld3 mode
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[EWSMessageType IsOutOfDate]: unrecognized selector sent to instance 0x7f91d49aee20'
terminating with uncaught exception of type NSException
abort() called